Effective 08/10/23
Note: Please read this Privacy Policy carefully as it will help you understand the types of information we collect about you as well as how we us that information. This policy also explains your choices and rights as a visitor to www.complexcaresolutions.com or www.personalhealthvisit.com.
CCS Intervention Operations, LLC (hereinafter referred to as CCS, us, we, or our) and its affiliates and subsidiaries are committed to protecting your right to privacy and protecting your personally identifiable information (“PII”) that we collect, store, use, share, or otherwise process in delivering services to you or conducting business to support the services we provide. This Privacy Policy sets forth the online data collection and usage policies and practices that apply to information CCS collects via the following websites: www.complexcaresolutions.com or www.personalhealthvisit.com (“Sites”), as well as any related services, marketing, sales, or events. In accordance with applicable federal and state laws, we are required to maintain the privacy of PII that we develop, hold, and receive from other sources. Any PII collected on our Sites will not be disclosed without your express permission except as required or authorized by law, or as described in this Privacy Policy.
CCS employs privacy and security standards related to the protection of information exchanged, maintained, and transmitted through its network and using its products and services. As such, CCS has established rigorous safeguards and controls in accordance with legal and regulatory requirements to support its internal operations.
Except where indicated, this Privacy Policy does not necessarily apply to information collected by CCS in any other fashion. You may visit our Sites without revealing any personal information. If you have questions or concerns about this Privacy Policy, please contact CCS at the email address provided at the end of this Privacy Policy.
Our CCS Sites may contain links to other websites over which CCS has no control. CCS is not responsible for the privacy policies or practices of other websites you choose to access through such links or otherwise, and CCS encourages you to review the privacy policies of those other websites to understand how they collect, use, and share your information.
By using our Sites or submitting information to us, you acknowledge and agree to the terms of our Privacy Policy, and to our California Consumer Privacy Statement if you are a California resident.
Information you voluntarily provide
CCS collects personal information that you voluntarily provide to CCS when you use or express interest in using a product or service provided by CCS. The personal information you provide depends on your use of our Sites, such as what areas you visit, what services you access, and what forms you complete.
Information automatically collected
Additionally, there is information about your computer hardware and software that is, or may be, collected by CCS. This information can include your IP address, browser type, domain names, access times and referring website addresses, but does not directly identify you. CCS utilizes this information to facilitate the provision of products and services and to better understand the product and service needs of those who use our products and services. We may record the audio of marketing calls that we place or that we receive. Call recordings will begin with a recorded announcement.
CCS’s website may deposit a small file called a “cookie” on a user’s computer hard drive to personalize their experience or track aggregate site visitation statistics. Visitors may choose to use technologies to block such cookies, but in such instances, they may not have access to the full functionality of the website.
Use of information by CCS
CCS uses the information gathered on CCS’s website, whether personal, demographic, collective or technical, for the purpose of operating and improving the site, fostering a positive user experience, and delivering CCS’s products and services. We use your personal information collected via our Site to: a) facilitate your request for a CCS product or service; b) send you new or existing information about our products, services, terms, conditions, or policies; c) comply with legal and regulatory requirements related to subpoenas or other legal requests; and, d) report activities we believe to be unlawful or harmful.
Sharing your information with others
CCS will only share your information with your consent, to provide you with products or services, to comply with applicable laws, to protect your rights, or to carry out our business obligations. With your consent, CCS may also use the information gathered to inform you of other products or services available from CCS or CCS’s affiliated companies. CCS will always treat such information confidentially and in accordance with applicable laws.
We do not sell your personal information. We also do not share your personal information with third parties for cross-context advertising and therefore, we do not post a link for you to opt out of such sale or sharing: you do not need to opt out because we simply do not sell or share your personal information (except, as noted above, with subcontractors or business partners whom we utilize to perform elements of the services we provide).
No information from children
Our Services are designed for adults, not children. As such, we do not knowingly collect PII from children under the age of 13, and our Services are not designed for such information. If you are under the age of 13, you must ask your parent or guardian for permission to use this website. If you think we have collected PII from a child under 13 years of age for whom you are the parent or guardian, please contact CCS at the address provided in this Privacy Policy.
Disclosures for California residents
The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”) provide California residents (or “Consumers”) with specific rights regarding the right to access, delete, and limit the sharing of their personal information. If you are a California resident, click HERE to access our CCPA Privacy Notice.
Information security
CCS maintains appropriate physical, electronic and administrative security standards and procedures to safeguard its data and systems. CCS’s security professionals periodically monitor and test CCS’s web interface and implement technology updates to block unauthorized intrusion. Moreover, all employees are trained in CCS’s privacy and security policies and are required to comply with them as a condition of employment. Employees are permitted to access and use only that personal and proprietary information necessary to perform their duties.
Opt-out process
To request access, deletion, or correction of your personal information held by CCS, contact us by email at compliance@complexcaresolutions.com. All or a portion of your information may be retained by CCS as necessary to comply with legal obligations, resolve disputes, or enforce current agreements.
Retention periods
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected.
Changes to this privacy policy
CCS may amend this policy from time to time to remain compliant with relevant laws and regulations, and therefore encourages you to review it periodically. Changes to this Privacy Policy will be applicable to all PII previously collected. The updated version of this Privacy Policy will be indicated by an updated “Revised” date listed near the top of this document, with all revisions becoming effective as soon as the document is accessible. If CCS decides to amend this Privacy Policy, CCS will post those changes to this Privacy Policy and in other locations CCS may deem appropriate. Your continued use of the website after modifications are posted constitutes your consent to the privacy practices described herein.
Disclaimer
Use of the internet is at one’s own risk and is subject to applicable state, national, and international laws and regulations. Though CCS takes measures to protect the security of your PII, we cannot guarantee the confidentiality of any communication or material transmitted to us over the internet. Therefore, we are not responsible for the security of any information transmitted via the internet.
CCS reserves the right to view, monitor, and record your activity on our Site without notice or permission from you. Information we collect from our monitoring and recording activities is subject to review by law enforcement in connection with an investigation or prosecution of possible criminal activity occurring on our Site. Unauthorized use (actual or attempted) of our Site may result in criminal and/or civil prosecution.
Contact information
If you have any questions about this policy, the practices of CCS, or your dealings with this site, please contact CCS at the below address:
ComplexCare Solutions
535 Marriott Drive
Suite 230
Nashville, TN 37214
(615) 431-3405
compliance@complexcaresolutions.com